Privacy Policy

Your privacy is important to us and respects your right to privacy. This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Policy applies to all personal information that we collect.


Who We Are? was founded by Joyce Thom in 2002 to assist people and organizations in navigating the changes and challenges they face on their journey with greater ease and flow.


What information we collect & How we collect it offers workshops and private consultation sessions online and in-person.  As a part of our booking process we need to collect your name and email address. This information is required to secure your place on a course, to make an appointment, to send logistics details, and/or to communicate regarding payment. This information is then kept for accounting purposes along with the details of how you made payment, the amount paid and the date the payment was made. We keep these records for a minimum of 6 years from the date of the final accounting period.


Contact Us Form

Another area in which person information is potentially collected is through our contact form. In order for us to respond to your message on the contact form we request your name and email address. This information is then sent through to our main email server along with your message so that we can get back to you.


If you ask us to provide you with information about upcoming courses or services, we will add your name and email address to our mailing list.



It is common for websites to store small data files, known as cookies, on your device. These cookies do not contain any personal information and instead just serve to provide data for web-analysis work, such as but not limited to, number of visitors to a certain webpage over a certain period of time. See our cookie policy below.


What information do we share? And with who? does not share any of your information with anyone outside of the company. We have never, and will never, sell or pass your information to third parties.


Storage of Information

All of the above mentioned information that we collect is stored safely and securely, in accordance with the requirements of the GDPR 2018. Information is stored primarily electronically on our email servers, access to these servers is restricted to select staff members only and we ensure to change our password routinely to help keep security as tight as possible. Secondary to the email servers some information is stored on our local computers and back up hard drives. These devices all have password protection as standard. Finally, we also store some information physically on printed out documents, these mainly serve as a backup of old financial records as per statutory requirements. These physical documents are held securely in a locked area and are not transported outside of the building in which they are kept, access to this location is secured.


How can you exercise your privacy rights?

It is your right to request to see and obtain a copy of all the information that we hold on you at any period of time and to receive this information within a reasonable time period. It is also your right to ask us to remove or correct any of this information from our electronic and physical records, however as mentioned previously if some of this information relates to courses you have already attended or sessions you have reserved, we are required to keep sufficient records for tax purposes.


It is also your right to make a complaint about how we are processing, obtaining and holding your personal information to the relevant regulatory.


If you have any questions or concerns about our use of your personal information, then please contact us  using the words “Privacy Policy” in the subject.

If you choose to provide us with personal information, this data will only be used in accordance with the above (privacy policy) and our cookie policy, which can be found below. Any non-identifiable data that is collected, such as through cookies, will only be used to help us to improve our website and services provided.

Amendments might be made to this privacy policy and our cookie policy from time to time, please check back regularly to ensure you are up to date with our policies. By using our website and/or providing consent, via email, you are agreeing for us,, to use your information as described above and in our cookies policy.


Cookie Policy

A browser cookie is a small file containing information that may be downloaded automatically to your computer or other device when you access a website such as this one.

Cookies carry out a variety of functions such as helping you navigate between pages that you have previously been to on a website, remembering past interactions with a site or to help tailor advertising on certain sites (not this one) to suit your needs.


Different sites use different types of cookies. website uses only first-party cookies which means that we use them only to help you use the site and navigate around it more efficiently. You may, of course, disable the cookies and this will affect the following functions of the cookies used by this site:


1) The first type of cookie: ‘session cookies’, are downloaded into your browser during a visit to this site. These store a session ID that is not identifiable to users on a personal basis. They help you to move through the various pages on a website easily and are used by many websites you may visit online. These cookies do not gather any information from visitors to the site and they expire at the end of a users browser session.

2) The second type of cookie: ‘persistent cookies’ are different in that they are stored on a user’s computer even after your internet session is completed. These are used to retain user preferences for a website. This will help with future visits to the site. Persistent cookies assign an ID number to a user’s browser and they are set up to help identify a user for a prolonged period of time; often years.


This site uses browser cookies to retain non-personally-identifiable information. This will help us see how people access our site and which pages they visit. They may also help us to see how people respond to any marketing messages we send out. This will help us to tailor our services in order to make them more relevant to the people interacting with us online. We do not keep any personally identifiable information.


It is possible to reject cookies, sometimes all of them and sometimes just third-party cookies. If you block all cookies you should be aware that this will have an impact upon how some websites (including this one) function on your devices. We hope this is clear. If not, and you have further questions on cookies, then please feel free to contact us via the contact form on this site for more information.